Technical Support Administrator

The Position

To provide technical and administrative support functions to CityPay’s clients with special responsibility for first line technical support, account configurations and coordination with acquiring banks, the card schemes and suppliers.

Principal Accountabilities

  1. To provide the primary point of technical contact for existing clients of the company. Logging all support calls and acting as the first line of technical support for clients. Where necessary liaising with the Development team to respond accurately and in a timely manner.

  2. Maintain an up to date knowledge of technological advancements within the Internet service field, so as to recommend system modifications in line with industry developments and innovations and provide technical support to all of CityPay’s partners and customers on relevant matters.

  3. Assist in the compilation of reports as designated by Directors, on the planning and operational implications of software developments and enhancements, ensuring that operational objectives are continually met.

  4. Carry out research on new software in order to become familiar with the various packages available for use by CityPay’s customers and use expertise to offer guidance and assistance when necessary.

  5. Implement back-up and maintenance procedures as required.  Ensure the timely restoration of service when equipment malfunctions and protect data from corruption in order to secure high levels of service quality.

  6. Support the company’s website and ensure that it is delivered within a professional manner to convey the company’s brand image. Ensure that links and images are intact, and documentation is kept to the latest version.  Carry out updates to the site when required.

  7. Provide technical pre-sales support to customers and assist in the demonstration of e-commerce capabilities and features in order to maximise sales.

  8. To liaise with the acquiring banks, clients and internal departments to investigate and deal with general account enquires or queries as required in a professional and timely manner.

  9. To install and test terminals with the required client configurations and liaise with terminal suppliers and acquiring banks as required.

Knowledge, Skills and Qualifications

  1. The post holder must have strong interpersonal skills and the willingness to learn,

  2. Must be self-motivated, committed and enthusiastic,

  3. Have sound Internet knowledge with the ability to develop their skills in card processing technologies.

  4. Knowledge of Internet Protocols, operating systems, software and hardware.

  5. Entitled to work in Jersey.

Further Relevant Information

  1. The post holder must work in accordance with applicable Laws.
  2. Conform to company standards, policies and procedures
  3. Contracted to work a minimum of 37.5 hours between Monday to Friday and assist in providing out of hours cover as agreed with the Technical Director.
  4. Attend courses, seminars and exhibitions as and when required, on a reasonable availability basis, in order to fulfil the requirements of the post.
  5. The post holder must demonstrate the ability to be flexible in order to meet the needs of the business.
  6. Perform any other associated duties as may be required by the Directors.

Remuneration

A competitive package will be offered to the right candidate depending on experience.

If interested please forward your CV to jobs@citypay.com 

+44 (0)1534 884000