Privacy Policy

This is a privacy policy for CityPay Limited. Our homepage on the Web is located at https://citypay.com. The full text of our privacy policy is available on the Web at https://citypay.com/#/company/privacypolicy.html.

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

CityPay Privacy Policy Manager,
Augres House,
16 Dumaresq Street,
St Helier, Jersey,
Channel Islands,
JE2 3RL

Privacy Policy Statement

CityPay Limted is registered for data protection purposes under the Data Protection (JERSEY) Law 2005. Any information obtained through our website or online services may be used by CityPay in accordance with its data protection registration.

CityPay Limited is committed to protecting individuals' privacy rights when visiting our websites or using our services online. The Privacy statement is provided to assist you in understanding how CityPay Limited collects, makes use and protects information provided by you in connection with the provision of our services as follows:

This Privacy Policy Statement is only applicable to this site and does not extend to any other externally linked.

Personal Information Collection Statement

Collection of information

We only collect information about consumers that is required for the provision of the service or is required by Law. The information collected from you will only be used for the purpose of processing your transactions and managing you account efficiently and securely.

Once you have become a Customer of CityPay you will have secure access to the portion of our database containing your own personal information and you will be able to update it as appropriate using your account number, user name and password.

You have the right to access your information at any time to check whether it is accurate and up to date. If you wish to access any information we process/hold about you contact us by emailing info@citypay.com.

Security measures

We deploy leading firewalls and encryption algorithms to ensure maximum security of sensitive data transmitted to and from our websites. As an accredited Payment Service Provider by leading financial institutions for the purpose of processing financial data we already meet and exceed high levels of security.

Access to privacy-sensitive information is subject to rigorous procedural and technological controls. Only a few employees have access to such data for the purpose of administrating your accounts or submission to a financial institution for the purpose providing the service.

Disclosure to third parties

Privacy-sensitive information will only be made available to a third party if (a) we have express permission by the individual concern (b) for the purpose of providing the service (c) by order of any competent governmental authority. We will only share information with business partners if necessary for the provision of the services, provided that they use such information in a manner that is consistent with this Privacy Policy.

Dispute Resolution and Privacy Seals

We have the following privacy seals and/or dispute resolution mechanisms. If you think we have not followed our privacy policy in some way, they can help you resolve your concern.

  • Questions regarding this statement should be directed to the CityPay customer services co-ordinator, please consult the contact us page on the CityPay website for details.